We're sorry to hear that. All our products come with a 5-year guarantee, so there's no need to worry if your blind has stopped working. Please contact us directly at sales@blindsonline.com.au.
In your email can you please provide the following:
- your order number
- blind type
- details and dimensions of the blind affected and a brief description of what has happened.
- photos or a video showing the issue of the blind if you are unsure of the specific part - as we want to make sure that we send you out the correct replacement
Firstly, if we can rectify the situation via troubleshooting or providing a replacement part for minor faults and issues, we will arrange this for you.
Smaller parts are sent to you directly via Australia Post and you will be provided a tracking number via email. Larger parts and components will be sent to you via our freight carrier with consignment information provided to you.
We can also provide you with instructions on how to install the replacement part.
In situations where your blind is still under our 5-year warranty, but the fault is major and rather complex, we will happily remake the blind for you and provide you with the new order details along with an anticipated dispatch date.
If the blind has been broken due to misuse, or situations that are not covered by our 5-year warranty, we are more than happy to look at options to replace parts or provide you a discount on a replacement blind if needed.
Regardless of the situation, we are always here to assist and provide you the most appropriate and cost-effective outcome.