We're sorry to hear that. All our products come with a 5-year guarantee, so there's no need to worry if your blind has stopped working. Just reach out to our helpful customer service team, and we'll guide you through some easy troubleshooting steps. Please send a photo or short video of the fault and we can get this sorted for you right away.
If we can't get your blind working right away, we can arrange for replacement parts or, depending on the age of your product, send a replacement.