First things first: don’t worry. There’s usually a simple explanation or, failing that, a simple fix.
Within the sorting depot our freight company separates large oversized boxes and smaller boxes into two different areas and sometimes this can cause a shipment to be split. Do not worry, it is on it's way.
If you’ve ordered different types of blinds then it’s usually the case that they’ve been sent separately, as they’re manufactured and dispatched from different production sites, and the other parts of the order should be on their way to you soon. You'll receive a separate dispatch notification for each part of the order when it's sent. This can sometimes happen even if you’ve ordered different versions of the same type of blind, too.
The best way to check this is to review your consignment details and compare the number of boxes shipped with the number of boxes delivered. For example, if two boxes were dispatched but only one has arrived, you can follow this up by contacting us or reaching out to the freight carrier directly.
Once notified, the matter will be investigated and resolved, and the missing item will be delivered to you as soon as possible.
If that’s not the case, or if your dispatch notification indicates that the whole order was dispatched together, start by opening the parcels you have received and checking what they contain; we often pack multiple of the same type of blind into the same parcel, even if they’re different sizes. In the case of Roman Blinds, you’ll often find that one blind is wrapped inside another blind as well.
If, in the rare situation you are missing components, mounting kits, screws, or brackets from your original delivery, please let us know and we can promptly arrange for these to be sent to you directly.
If you’ve checked everything and there’s definitely something missing, just get in touch with our friendly support team and we’ll be more than happy to help.