You can make some changes to your order, before it's processed, by heading to our online Order Tracker function on our website (AU customers | NZ customers).
Amending an order within the four-hour grace period
When an order is placed, there is a four‑hour grace period where you can place the order on hold and contact us to request corrections, cancellations, or modifications. Please be aware that Express Products have a 15-minute grace period. This is due to the manufacturing time of the express range being substantially quicker than the standard product ranges.
If you are sending through a message that includes the required changes, please be as specific as possible so we can make the required updates for you. After this four‑hour window, the order is automatically sent to our workroom to begin production.
Amending an order outside of the four-hour grace period
If you’re unable to locate your order details or the change you need isn’t available through the Order Tracker, feel free to contact our Support Center and submit a request with the following details:
- Your order number
- The current details of the blind you have ordered
- Information regarding the exact adjustments you’d like made
This request is then sent directly to us, and we will get back to you as soon as possible
If your order has already moved into processing, we’ll do everything we can to action your request. However, we won’t be able to confirm any changes until we’ve spoken with our production team.
In some cases, adjustments may still be possible. Please note that if materials have already been prepared, a cancellation fee or amendment fee may apply to cover the cost of materials that can no longer be used.
Adjustments made outside the four-hour grace period might affect the original estimated dispatch date. If this happens, we'll let you know.